Effective Date: February 23, 2026
1. Introduction
Welcome to Princara Watersports (“Company”, “we”, “our”, or “us”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Book water activities (jet ski, parasailing, banana boat, etc.)
- Contact us via WhatsApp, phone, or email
- Participate in our services in Mexico
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full name
- Email address
- Phone number (including WhatsApp)
- Hotel or accommodation details
- Emergency contact information
- Government-issued ID (when required for safety/legal compliance)
- Signature on liability waivers
B. Payment Information
- Credit/debit card details (processed securely through third-party payment providers)
- Billing information
We do not store full credit card numbers on our servers.
C. Activity & Safety Information
- Weight (for safety requirements)
- Health-related disclosures (if voluntarily provided)
- Age verification
D. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Confirm activity schedules
- Ensure safety compliance
- Process payments
- Communicate regarding weather or scheduling changes
- Respond to customer inquiries
- Improve our services and website
- Comply with Mexican legal and maritime safety regulations
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity (to provide booked services)
- Legal obligations (local maritime and tourism regulations)
- Legitimate business interests
- Customer consent (for marketing communications, if applicable)
5. Sharing of Information
We do not sell personal data.
We may share information with:
- Payment processors
- Insurance providers (if incident-related)
- Government or maritime authorities (when legally required)
- Third-party service providers assisting in website or booking management
All third parties are required to maintain confidentiality and data security.
6. Data Retention
We retain personal data only as long as necessary for:
- Legal compliance
- Insurance requirements
- Accounting and tax purposes
- Resolving disputes
After this period, data is securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember booking preferences
You may disable cookies in your browser settings; however, some features may not function properly.
8. Data Security
We implement appropriate technical and organizational security measures, including:
- SSL encryption
- Secure booking platforms
- Restricted access to personal data
- Staff confidentiality agreements
However, no method of transmission over the internet is 100% secure.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent
- Object to certain data processing
To exercise these rights, contact us at:
Email: info@princarawatersports.com
10. International Visitors
As we operate in Mexico and serve international tourists, your information may be processed in Mexico in accordance with applicable Mexican data protection laws.
11. Children’s Privacy
Our services are not directed to children under 11 without parental supervision. We do not knowingly collect personal information from minors without parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
13. Contact Information
If you have any questions about this Privacy Policy, please contact:
Princara Watersports
Legal name: Princara S.A de C.V
Address: Calle 42 Norte, Manzana 141 Lote 7, Colonia Zazil Ha, C.P. 77710, Playa del Carmen, Municipio de Solidaridad, Quintana Roo, México.
Email: info@princarawatersports.com
Phone / WhatsApp: +52 624 132 3626